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Parkland Collection - TERMS AND CONDITIONS
SHIPPING
Orders will ship within 1-2 business days if stock is available.
BACKORDERS
If a product is out-of-stock, the order will be placed on backorder. We will notify you of the backorder status and the estimated ship date (ESD). Unless you tell us otherwise, we will automatically ship these back ordered items as soon as they are available. All orders are shipped complete, unless you indication to us that it is permissible to ship the backordered item(s) separately. Credit card will not be charged for product(s) until they physically leave the warehouse.
RETURNS
If not completely satisfied with the purchase or have received a product damaged in transit, we will work with you to resolve the issue expeditiously.
Timing: All returns must be completed within 30 days of Delivery. Buyer is responsible for return shipping charges for all returns other than the manufacturing defects or errors. Items must be received back in NEW SELL-ABLE Condition.
Credit: 100% credit will be applied for defective products; please note that credit will not be issued for returns damaged during return shipment due to inadequate packaging.
Initiating Returns: Request a Return Authorization Number (RA#) for your return by contacting cs@parklandcollection.com. All email communications are responded to within 24-48 hours. All returns must be sent to Parkland Collection, 10501 NW 50th Street, Suite No 102, Sunrise, FL 33351 to receive proper credit.
Packaging/Labeling: Clearly mark package and/or return document with RA#. All products being returned must be in original or equivalent packaging. Lack of proper packaging material could result in damaged product during return transit and refusal of credit request.
Damaged Return:Send all defect/damaged item return requests to cs@parklandcollection.com. Product(s) will either be replaced or a credit will be issued. Submit the following documents to initiate the claim process:
- Brief description of the defect
- Picture(s) clearly depicting the defective product
- Picture of the packaging (please send picture even if packaging is intact)
PAYMENT TERMS
Unless approved for Net Terms all accounts must be paid by Credit Card (VISA, MasterCard). The credit card will not be charged until the product(s) is physically shipped.
By signing this Agreement, you are signifying that you have carefully read and understand the terms and conditions.